Refund Policy

1. The short version

Failed or blocked jobs are never charged. Plans can be cancelled at any time and run to the end of the paid period. Unused token packs are refundable within 14 days of purchase. Statutory consumer rights are unaffected.

2. Failed and blocked jobs

If a generation job fails on our side — an engine error, a timeout, or a provider failure — the tokens reserved for that job are returned to your balance automatically and the job is marked as not charged. Jobs blocked by safety or policy checks are also not charged.

If you believe a job was charged incorrectly, contact us within 30 days with the job ID from your console and we will review and credit it where appropriate.

3. Subscriptions

Paid plans (Indie, Starter, Growth, Scale) renew monthly or yearly until cancelled. You can cancel at any time from the billing page; the plan stays active until the end of the current paid period and no further renewal is taken.

If you cancel within 14 days of your first paid subscription and have used less than 10% of the plan's allowance, we will refund the first payment in full on request. Renewals are not refundable except where required by law, but you will never be charged again after cancelling.

4. Token packs

Prepaid token packs are refundable within 14 days of purchase if unused. Once any tokens from a pack have been consumed, the pack is non-refundable, but the remaining tokens never expire while your account is active.

5. Team Access and training licenses

Team Access tiers follow the same subscription rules above. Temporary training licenses that expire unused are not separately refundable, as they are included in the tier price.

6. Service-level credits

Where your plan includes a service-level commitment and we miss it, the remedy is a service credit as described in your plan or order form. Service credits are applied to future invoices and are not paid out as cash.

7. How to request a refund

Email [email protected] from your account email with the invoice or job reference. Approved refunds are issued to the original payment method, typically within 5–10 working days depending on your bank.

8. Statutory rights

If you are a consumer in the UK or EEA, nothing in this policy limits your statutory rights, including rights under the Consumer Contracts Regulations. Where those regulations give you a cooling-off right, you acknowledge that immediate use of digital tokens or generated content may affect that right.